Enrolment Grievances and Appeals

Grievances Relating to University Policies and Procedures

The Monash University grievance policy and procedure satisfies this requirement, both in relation to prospective students and enrolled students on academic and non-academic matters.

Grievances Relating To The Higher Education Support Act (HESA) 2003

Where the issue relates to the provision of Commonwealth assistance to students as outlined in Chapter 3 of HESA (viz. Student Learning Entitlement. HECS-HELP assistance, FEE-HELP assistance, or OS-HELP assistance) then students should in the first instance make enquiry with local Client Service staff.

A student who believes that an enrolment matter* has not been addressed in a satisfactory manner should write, in the first instance to the

Manager, Enrolments
Student Administration & Systems
Building 3C
Monash University
Clayton Vic 3800

* Administration of Commonwealth support & HECS-HELP assistance, FEE-HELP assistance, OS-HELP assistance, Student Learning Entitlement, and Commonwealth Assistance Notices.  Faculty enrolment matters are not within the jurisdiction of Student Administration.

Review

If the matter remains unresolved, a student should write to the

Director, Student Administration & Systems
Building 3C
Monash University
Clayton Vic 3800

The Director, Student Administration & Systems acts as the Review Officer as defined in 19-50 of HESA, in relation to issues arising under Chapter 3 of HESA.

Where the Director, Student Administration & Systems has already made a decision on a specific case, then the Divisional Director, Student and Community Services Division (SCSD) will act as the Review Officer.

Relevant Policy

Student Academic Grievance Policy