Commonwealth Assistance Notice (CAN)

From 1 January 2005 the HECS and PELS Liability Notices were replaced with a Commonwealth Assistance Notice (CAN). Students who are in a Commonwealth supported place (CSP) and/or who have successfully applied for FEE-HELP will be sent an email to their Monash email account to advise that the CAN has been posted on their my.monash portal.

The email and the CAN will be sent within 28 days of the census date for each unit in which a student is enrolled. If a student does not receive an email or CAN within this timeframe then they must contact the Student Services Centre.

Checking Your Notice

Students are expected to:

• check the enrolment details: course, units, semester of enrolment, credit points/EFTSL of the unit.
• CSP Students - check whether deferred or up-front status, differential or non-differential, band of the unit, amount of any partial payment made.
• FEE-HELP - check total amount deferred, amount of any partial payment made.

Disputes

Errors must be disputed in writing, using the link provided on the notice, within 14 days of the 'Date of Issue'. Disputes not lodged within 14 days of the "Issue date" will not be considered unless it results from a proven administrative error on the part of the university. The student must also provide supporting evidence of exceptional circumstances to indicate why the matter was not raised during the relevant timeframe.

It will normally take between 5 and 10 working days to resolve a CAN dispute. Students will be contacted, via an email to their Monash email account, with the outcome of the dispute.

Failure to Dispute Liability

Failure to dispute an incorrect Commonwealth Assistance Notice results in this fee liability being reported to the Australian Taxation Office (ATO).