Student Grievances

The University is committed to ensuring that all students have a positive relationship with the University and its staff members.

Most complaints are resolved at the local level.  The Grievance officer within your faculty or department can advise on the resolution of your complaint or how to submit a  formal grievance.

The following policy and procedures set out the steps to follow:

• Academic and Administrative Complaints and Grievances Policy
• Complaints and Grievances of Coursework Students Procedures
• HDR candidature: Academic and Administrative Complaints Procedures

Further information can be found on:

• Student Grievance Resources  

It is important to follow the appropriate sequence of steps in raising a complaint or grievance to ensure that the matter proceeds smoothly.

If academic and administrative grievances cannot be resolved at faculty or departmental level  the University Student Ombudsman will provide an independent and impartial review.  You can submit your enquiry via the University Student Ombudsman enquiry form or email the Student Ombudsman.

Complaints about administrative actions and decisions of the University can be made to the Victorian Ombudsman.  The Ombudsman is, generally, the office of last resort.  If you are dissatisfied with the review by the University Student Ombudsman you can lodge a complaint with the Victorian Ombudsman who can investigate complaints about administrative decisions and actions of the University.  If you have not completed the relevant University grievance procedures, the Ombudsman may refer you back to the University to do so before accepting your complaint.

Role of the Ombudsman in Reviewing Universities' Decisions

Other Grievance related Policy and Procedures:

• Student Discipline Policy and Procedures
• Global Equal Opportunity Policy
• Discrimination and Sexual Harassment Grievance Procedures
• Academic progress/exclusions
• Procedures for Managing Incidents of Bullying and Occupational Violence in the Workplace (pdf 62kb)