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Student files are managed centrally in HP RM/TRIM. Records and Archives Services (RAS) provides a range of support services for staff managing student files.
Student files enquiries
Log enquiries via Service Desk Online
Training and reference guides
Scanning student documents
Scanned documents must be high quality as the hard copy will be destroyed. Therefore, documents must be scanned in accordance with the specifications in the Student Files Digitisation Program.
Documents must be scanned and registered by faculties and business units. RAS cannot do this on your behalf. Poorly scanned documents will be returned to be re-scanned.
Boxes of scanned student documents
As of 1 March 2016, Records Management no longer accepts transfers of scanned student documents.
Bulk mail uploads
RAS will process bulk mail uploads that are greater than 20 records. Uploads of less than 20 records need to be processed by clients individually.
Bulk upload templates need to include the email template, the date it was sent and who sent it.
RAS can only accommodate one (1) request per service request. Do not send multiple templates or data sources in the same job.
Student document errors
Student documents incorrectly uploaded can be moved onto central file CF16/5. This allows the correct document to be placed on the student file.
Incorrect student file allocation
Documents correctly registered but on the wrong student file can be changed using the Properties section in HP RM/TRIM.