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Handling difficult interactions
One day
| Target group: | All interested academic and professional staff |
| Group size: | Maximum of 16 |
| Level 1 program: | Suitable for staff with limited experience in the area or who wish to refresh their skills. |
| Schedule: |
| Date: | Thursday 19 November 2009 |
| Time: | 9:00am - 5:00pm |
| Venue: | Golden Wattle Room, Level 3, Building 2, 195 Wellingotn Road, Clayton |
| Apply by: | Thursday 12 November 2009 |
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| Cost: |
Monash staff - $98
Others - $225
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| Catering: | Tea and coffee will be provided |
| To apply: | On-line application form |
Overview
A common timewaster and energy drainer within departments is unresolved conflict. This program will incorporate current theory and strategies that aim to assist us to constructively manage conflict. The program aims to be as practical as possible and will deal with real life examples.
Intended Outcomes
Participants will gain new knowledge regarding:
- Theoretical concepts of conflict resolutions
- Awareness of own typical reactions and difficulties with threatened or real conflict
- Responding constructively rather than reactively
Course Content
- Theoretical presentation
- Identification of own typical reactions to conflict situations
- Strategies for responding constructively
Learning Approach
This workshop will be interactive with opportunities to discuss, learn and practise in a non-threatening environment.
Handouts
A booklet of notes will be provided.
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